Puerto Rico Car Rental

U-Save Car & Truck Rental

Locations at San Juan and Aguadilla airports and at Condado.

Details

   787 890 3010, 787 717 7368, 787 764 3071, 888 409
   U-Save Car & Truck Rental Web Site

Reviews

Rated by NMCLEOD@NPACES.COM on 09/25/09
DO NOT USE IT. It is NOT customer service oriented. They don't want to help costumers and have no manners. The cars are old and not very well taken care of. We are disputing charges they made on my credit card. Once they charge it, even if they are wrong they are not willing to refund the money. $555.00 they charged and know I am dealing with the credit card company to see what they can do about it. DO NOT USE THEM ANYWHERE. THEY ARE OUT THERE TO GET THE NEXT PERSON.

Rated by Corinne on 08/14/09
We were picked up from the airport over an hour late. We called 3x and were told that we would be picked up within 10 minutes each time we called. There was only 1 person running the entire operation the day we arrived and he was not courteous or customer service oriented. After waiting for so long we at least expected the vehicle to be ready but it was not. We had to unload and reload our own luggage into the van we had rented. After 2 days, the check engine light turned on and the van cut off numerous times. There was not another 15 passenger van so we had to split our group into 2 smaller vans for the rest of our trip. (These vans smelled horrible!!! We had to buy lysol to mask the smell.) I do have to say that our return trip back to the airport was much better, the staff was much friendlier and was very timely. In all, we were very disappointed that no apologies were made or compensation was offered for the experience we had upon our arrival. We will not rent from here again.

Rated by Jason on 07/20/09
Do not rent from the Isla Verde site. We returned a car in the same condition we rented it - the worker specifically said there were no problems when we dropped it off. When we got home, these guys charged us $1200 for a $250 rental!!!! We are disputing the charges but it would be best to avoid these scam artists.

« Back to Puerto Rico Car Rental