St. John Jewelry

Columbian Emeralds International

The world's leading Emerald jeweler offers a dazzling selection of precious gemstones and 14k and 28k jewelry. Authorized dealers for the best known watches.

Details

   Cruz Bay
   340.693.0382
   Columbian Emeralds International Web Site

Reviews

Rated by Maggie Muenstermann on 05/07/08
I just love the store but mostly the people. Laura was wonderful along with all the other girls that were there!! I got a lovely necklace with starfish.

Rated by Sian Bland on 06/06/07
I love this shop. On my honeymoon in St Lucia, my Husband bought me a ring from the store at a Sandles resort. The staff were so helpfull and accomodating and the ring i had i always wear with pride.Thank you to Columbian Emeralds for this special memory of my honeymoon.

Rated by M McMillin on 02/25/07
Beware of Columbian Emeralds International. A tanzanite ring purchased at Port Lucaya on Grand Bahama appraised at significantly less ($1300) than the purchase price. An email acknowledgement from Sarah Restrepo conceded that the ring was flawed. Consistent with other reports, their responses were delayed for various reasons. Since the integrity of the company is suspect, they knowingly only offer store credit. Yet, why would anyone knowingly elect to have ANOTHER flawed jewel from this company? It is expected that any subsequent jewelry would be of less quality, and at additional expense to me for the future appraisals. Buyer beware for tanzanite; CEI should stick to emeralds. The issue has not been resolved to our satisfaction.

Rated by Angela Colley on 11/28/06
In March 2005 at the Columbian Emeralds International Shop at the VC Bird International Airport I purchased a gold tone US$175 Citizen Quartz watch, at the time I was wearing a Fendi watch. I took off my Fendi to have the Citizen adjusted for my wrist. I decided to wear the Citizen and asked the Sales person Carol if she would put my Fendi watch in the Citizen box please.
Foolishly trusting I did not open the box handed to me by the the CI Salesperson and when I arrived in Trinidad there was no Fendi in the box. I phoned Columbian Emerald in Antigua and told them that my watch was not in the box. I faxed over a picture of the Fendi and waited on their response. I was told that my Fendi was not in their store and that the Salesperson Carol handed me a jewelry bag which I placed in my handbag and the the empty box in a bag. I was on my way back to Trinidad from a work conference in Antigua, I had monies that belonged to my office, my money, my passport, jewellery purchased at CI in St. Johns and never was I given my Fendi Classico mother of pearl face with diamonds watch in a jewellery bag. The Fendi Classico mother of pearl face with diamonds was given to me as a birthday present by my boyfriend the year before September 2004, last than a year old. I was given a story by the island Manager Ms. Sue Ross who claimed she wanted to help me. I told her I want my watch replaced. This was her response.

Ms. Angela Colley,
> I am so sorry but this is not an option. As far as we are concerned the
> watch was given back to you - not in the Citizen box as you assumed but in
a
> velvet jewelery pouch. You yourself remember it being put into this pouch
> which then would not have been able to fit into the Citizen box. If the
> pouch was left behind inadvertently we would have found it and been able
to
> return it to you.
>
> Sincerely,
> Sue Ross
> Island Manager
> Columbian Emeralds International

I am now 33 years old and not paranoid, deranged and at all not in complete control of my senses. I cannot understand the insistence that the watch was given back to me. I told her that she is not going to phone me to tell me at anytime that they had a problem of a similar nature with their employees. The customer service I received was extremely poor, that they obviously do not believe in retaining customers.

I explained that I was a loyal CI customer I had bought jewellery in Barbados, Trinidad, in St. Johns, Antigua and had no problems until then.

Please be weary of the con artists of Columbian Emeralds International and know that your business is not valued.

Very dissatisfied,
Angela Colley
Trinidad
angela_g_colley@hotmail.com
28 November 2006

Rated by Denise Lancaster on 05/10/06
Columbian Emerald's staff lied to my fiance and I about the Diamond Engagement Ring we purchased. They sold us a cracked diamond that appraised for much less than their appraisal. The store was unwilling to resolve the issue. However, they felt the need to protect themselves after assuring us that this was not the first time they had the problem with their St. Thomas store--they protected themselves by severing the tie with the St. Thomas store, but left us with a cracked diamond and no other recourse. We contacted the store and customer services and received a run around on many occassions. We were asked to return the cracked diamond to Customer Services for resolution and at this point, we were ripped off. Our cracked diamond was switched to a much smaller diamond that was also cracked right in the middle and of a lesser color and clarity.

The persons in Customer Service's that we worked were Angela Jaramillo and Sarah Restrepo. Angela and Sarah played a game and we later discovered that it was to buy time until it was too late for their insurance company to get involved. We purchased the ring from Suresh Sujanani. We also contacted Mr. Steven Crane the owner and he never returned our calls or email. They have a location in New York that assisted them in ripping us off. This event occurred more than two years ago, and has never been resolved to our satisfaction. We are also aware that another customer was ripped off on a purchase of diamond earrings that were quite costly. We are posting this to inform travelers and buyers to beware of Columbian Emeralds, Jewels, CEI, and DutyFree.com's ripoff practices. You are referred to these stores by Norwegian, Carnival, Holland America Cruise Lines, etc. These stores are located throughout the Caribbean and online.

Denise
Upper Marlboro, Maryland
U.S.A.

Rated by Dominique Floyd on 04/09/06
I absolutely love this store! My parents went on a cruise, and I was having a bad time all alone back at home. Surprise! when they got back my father gave me a green box. When I opened it there was a gold chain with a pendant and inside there was a little emerald floating around! I was so happy. Columbian Emeralds International is the best store with the best jewelry

Rated by Nikki Stath on 01/26/05
My fiancee proposed to me after being in your columbian emeralds intl. jewelry store and Clinton(I am certain that was his name)originally helped us and he was VERY helpful!! My fiancee went back in not to my knowledge and bought an engagement ring(Clinton was on lunch) and proposed to me! I was very impressed with the service that he provided originally going in to find a nice emerald and wound up with a beautiful diamond!!

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